Senior Claims Assessor

09th September, 2026

The Organisation:
Join a key Queensland State Government organisation that provides important services and support to Queenslanders. Working within a specialised area focused on motor accident insurance and personal injury claims, you will join an experienced team committed to achieving fair and effective outcomes for the community.
This is a 6 month contract opportunity with strong potential to extend or become permanent.

Benefits & Culture:

• Hybrid working arrangements with 2 days WFH
• Full-time 36.25 hour working week
• Excellent work-life balance
• Convenient location close to public transport
• Collaborative and supportive team environment

The Role:
As the AO6 Senior Claims Advisor, you will manage a diverse portfolio of Common Law personal injury claims. Key responsibilities will include:

• Proactively manage a portfolio of complex CTP insurance claims within a Common Law environment
• Investigate claims and assess liability in accordance with relevant legislation and procedural requirements
• Review medical evidence and legal advice to assess damages and maintain accurate claim estimates
• Develop recommendations and strategies for the negotiation and settlement of claims
• Negotiate settlements with claimants and their legal representatives within delegated authority
• Engage and manage external parties including investigators, solicitors, barristers and rehabilitation providers
• Represent the organisation at settlement conferences, negotiations and court proceedings as required
• Mentor and guide Claims Assessors while supporting compliance and continuous improvement

Your Profile:

• Demonstrated experience managing CTP and/or complex personal injury claims within a Common Law environment
• Experience managing claims under the Motor Accident Insurance Act 1994
• Sound understanding of liability assessment and applicable case law
• Ability to assess the quantum of personal injury claims, including application of the Civil Liability Act 2003 and relevant Regulation
• Strong investigative, analytical and negotiation skills
• Excellent stakeholder management and communication capabilities
• Ability to manage complex claims while maintaining strong governance and compliance standards
• Experience mentoring or supporting claims staff will be highly regarded

To Apply:
Please send your resume by clicking apply or by applying directly through our website at www.abacushumancapital.com.au/jobs
Pre-employment Checks:
Successful applicants will undergo pre-employment checks, including referee checks, criminal history checks, and proof of eligibility for appointment to the Queensland public sector.