Customer Services Agent

Join Aerlink as a Customer Service Agent, where you’ll play a vital role in creating a seamless and positive travel experience for our passengers. Known for their helpfulness, efficiency, and dedication, our Customer Service Agents bring warmth, knowledge, and professionalism to every interaction.

Working in a fast-paced, safety-driven environment, you'll ensure Aerlink flights run smoothly and on schedule. With both full-time and part-time roles available, we offer flexibility to align with flight schedules, including early mornings, late nights, weekends, and public holidays.

Key Responsibilities

• Assist passengers during check-in, boarding, and disembarkation processes, ensuring a welcoming and efficient experience.
• Manage check-in tasks including verifying tickets, issuing boarding passes, and checking luggage.
• Provide accurate flight information to passengers regarding schedules, delays, cancellations, and gate changes.
• Resolve passenger issues with professionalism and efficiency, assisting with inquiries on schedules, fares, and policies.
• Ensure safety and security compliance in all processes, including screening passengers and luggage.
• Coordinate with airport personnel to ensure smooth operations, prompt assistance in emergencies, and effective handling of delays or disruptions.
• Assist with aircraft cabin cleaning as required.

Key Attributes

• Commitment to Customer Service: Passionate about providing exceptional service with kindness and respect.
• Safety-Oriented Mindset: Demonstrates a proactive approach to safety, ensuring full compliance with procedures.
• Team Player: Collaborative and supportive, willing to adapt to varying roles as needed.
• Professional and Composed: Maintains calm under pressure and presents confidently.
• Effective Communication: Strong interpersonal and communication skills, fluent in English; additional languages are welcome.
• Attention to Detail: Maintains accuracy and follows protocols with precision.

Qualifications

• Customer Focused: Experience in a customer service or ground handling role is preferred.
• Physically Fit: Capable of handling passenger baggage and operating equipment.
• Computer Savvy: Proficient with technology, confident in using software to support operations.
• Licensed & Reliable: Valid Australian driver’s license and reliable transport.
• Australian Residency: Must be an Australian citizen, permanent resident, or have unrestricted work rights in Australia.

What We Offer

• Career Development: Opportunities for growth within Aerlink’s diverse aviation operations.
• Comprehensive Training: Paid training and support for your ongoing development.
• Benefits: On-site parking, uniforms, and access to accrued leave.

Aerlink is proud to foster a workplace that celebrates diversity and inclusion. We encourage applications from all qualified individuals who meet the role requirements.

Be part of a team that places passengers first and sets a high standard in the aviation industry.

Please submit your application with a CV on or before 20th October 2026.

We regret that only short-listed candidates will be notified.