Practice Manager
Hiring4HealthListed 28 Aug 2026
About the Role
We are seeking an experienced and motivated Practice Manager to oversee the daily operations of a well-established medical centre in Gymea. Reporting to the Director of Operations, you will play a key leadership role in managing the administrative and operational functions of the practice while supporting our team of healthcare professionals to deliver exceptional patient care.
This role requires a balance of operational efficiency, people leadership, financial management, and patient-focused service delivery. You’ll be part of a collaborative and professional environment that values initiative, continuous improvement, and compassionate care.
Key Responsibilities
- Practice Operations & Planning
- Oversee the smooth day-to-day running of the medical practice.
- Develop and implement business goals and strategies in consultation with management.
- Prepare budgets, monitor performance, and report on key outcomes.
- Identify areas for operational improvement and implement solutions.
Human Resources & Team Leadership
- Recruit, train, and supervise administrative staff to ensure high performance and professional growth.
- Provide leadership and direction to foster teamwork, accountability, and positive workplace culture.
- Manage payroll, rosters, and staff performance reviews.
- Resolve workplace issues with fairness and professionalism.
Financial & Business Management
- Maintain accurate financial records, including debtors, creditors, and general ledger.
- Ensure compliance with all financial, taxation, and reporting requirements.
- Work with the finance team to prepare financial statements and manage budgets.
- Contribute to business development and patient growth initiatives.
Compliance & Quality Systems
- Ensure the practice operates in full compliance with relevant legislation and standards (including privacy, employment law, infection control, and workplace safety).
- Maintain accreditation standards and update quality systems as required.
- Oversee Cold Chain Management and Infection Control protocols.
- Liaise with internal and external stakeholders to ensure best practice standards are maintained.
Technology & Equipment
- Coordinate maintenance and upgrades of IT systems and clinical equipment.
- Liaise with suppliers and IT support providers to resolve issues promptly.
Patient Service & Communication
- Promote a patient-centred culture and ensure a high standard of customer service.
- Handle patient feedback and complaints with professionalism and empathy.
- Represent the practice positively with patients, staff, and the local community.
Requirements
- Proven management and leadership experience in a healthcare or medical practice setting (minimum 1–2 years).
- Strong business acumen and understanding of healthcare operations.
- Excellent interpersonal, communication, and problem-solving skills.
- Demonstrated ability to work autonomously and collaboratively.
- High attention to detail and commitment to continuous improvement.
- Sound computer literacy, including Microsoft Office (Word, Excel) and medical software systems.
- Understanding of privacy, infection control, and accreditation processes.
Desirable Qualifications:
- Formal training or certification in Practice Management, Business Administration, or Health Administration.
- Membership with the Australian Association of Practice Management (AAPM).
- CPR/Triage or infection control training.
- Experience with Medicare, health funds, and clinical software systems.
Benefits
- Competitive salary plus performance-based incentives.
- Supportive operational and clinical team environment.
- Professional development and training opportunities.
- Long-term career growth within a stable and respected healthcare organisation.
- Recognition and reward for outstanding performance.
Hours of Work
- Full-time permanent position (average 77.5 hours per fortnight).
- Some flexibility may be required to meet operational needs.
- Breaks: 30-minute lunch and two 10-minute breaks per day, taken in rotation to ensure continuity of patient care.