Collections Specialist

28th September, 2026

• Collections Specialists – multiple roles available
• Based onsite 5 days in Milton QLD – one train stop from Brisbane CBD
• Brand new team – Exclusive roles with WorkTrybe + Sumo Energy
• Paying $65K-$75K+Super - Permanent opportunity with career growth
• Full time roles - 7:30am-6pm rotating roster, Monday-Friday
• Be part of something new. Help rebuild a brand. Make a real difference to customers.

WorkTrybe have been partnering exclusively with Sumo Energy as they build out their new Queensland operations. This is your opportunity to join a growing team of collections specialists, shape the culture and be part of a business going through significant transformation.

The Role

As a Collections Specialist you'll work closely with customers to manage outstanding accounts, set up payment solutions and provide support during financial difficulty.

This is not a traditional “hard collections” role - it’s about working with customers to find the right outcome, in an essential service industry where empathy and compliance are key.

• Managing a mix of inbound and outbound collections calls
• Setting up payment plans and taking payments
• Supporting customers experiencing financial hardship
• Explaining assistance programs and available support options
• Handling a variety of accounts - from small balances to large debts
• Navigating compliance requirements and regulated processes
• Maintaining accurate notes and customer records
• Identifying issues and escalating where required

What we're looking for

• Previous collections experience (minimum 6 months required)
• Strong communication skills with a confident and professional phone manner
• Ability to handle sensitive conversations with empathy and care
• Strong written skills for notes and customer communication
• Attention to detail and ability to follow structured processes
• Commercial awareness and ability to prioritise accounts effectively
• A proactive mindset - able to think, ask questions and suggest solutions
• Energy industry experience is desirable, not essential - full training provided

Shifts & Salary

• $65,000 - $75,000 + Super (depending on experience)
• Monday-Friday rotating roster between 7:30am - 6:00pm to support customers across Australia
• 37.5 hours per week. Permanent roles.

Why join Sumo Energy?

Sumo Energy is rebuilding with new leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy.

You'll be joining a growing team where:

• Leadership is hands-on and supportive
• The environment feels like a startup within an established business
• There’s real opportunity to progress and build your career
• Ready to be part of the rebuild?

If you're looking for a collections role where you can genuinely help customers while developing your career - we’d love to hear from you.

*Full working rights are required for this role.