Mobility Equipment Hire Service Volunteer - Rockhampton QLD

Ongoing role  Weekdays - mornings & afternoons  Must be able to commit to at least one shift per week on a regular basis   Please list your times and days of availability on the application form  Why Choose to volunteer with Red Cross? You can help improve lives and create a positive impact in your community It’s an opportunity to enhance your skills & knowledge & gain new experiences You’ll be helping Red Cross to support vulnerable people across Australia The program  Red Cross assists people in times of need by providing a range of low cost mobility equipment and personal care aids for short term hire, to assist people in their home environment.  The opportunity  As a Mobility Equipment Hire Service (MEHS) volunteer, you will be the first point of contact for clients seeking mobility equipment.  You’ll bring excellent communication skills and an understanding and empathy for people from diverse backgrounds. The volunteer will be responsible for responding to enquiries, identifying and providing customers with the most appropriate short term hire mobility aids, maintaining and carrying out equipment, cleaning and servicing requirements as well as completing hire and return procedures.  The MEHS Volunteer is the first contact point for MEHS clients and is responsible the following duties:  Assist customers to identify the most appropriate mobility aid in conjunction with their referral  Provide customers with guidelines for the correct use of the mobility aid/s  Communicate with clients on a one-to-one basis, respecting the clients’ right to confidentiality  Positively contribute to workplace health and safety practices including an understanding of maintenance and carrying out cleaning requirements (health permitting)  Ensure open, professional, positive, respectful and constructive style of communication in all interactions  Complete the associated paperwork and process payments  Participate in orientation and training sessions  Assist the Rockhampton Branch President with administrative duties associated with Branch activities The impact  As a volunteer, you will ensure people have access to the equipment needed for their recovery, helping them to maintain their independence and alleviating some of the pressures they face while managing their health.  Red Cross will ensure you have training, ongoing support and access to other opportunities within the world’s largest humanitarian network.     Application requirements For this role you will be required to undertake a National Police Check, organised through Red Cross.  Further information    To find out more about this opportunity please contact the Branch President on 07 3367 4794Additional contact qldvolunteer@redcross.org.au    Thank you for considering volunteering at Red Cross. We also have great career opportunities, please visit our website https://www.redcross.org.au/careers/