Director, Clinical Operations - BC Cancer Victoria

Director, Clinical Operations

BC Cancer

Victoria, BC

 

 

 

 

 

At BC Cancer, we’re transforming the way cancer care is delivered. We’re looking for an experienced operational leader who thrives in complexity, someone who sees challenges as opportunities to innovate. As the Director, Clinical Operations, you’ll bring your clinical expertise, creativity, strategic mindset and technical abilities to drive excellence in patient care delivery across our programs. You’re willing to challenge the status quo, and to explore new ways of working. With a passion for operational improvement, change management, and team-based care, you’ll help shape the future of cancer services in Victoria: ensuring our teams are supported, our systems are efficient, and our patients receive the best possible care.

 

 

 

 

The Director, Clinical Operations supports frontline clinicians and requires a strong onsite presence. The preferred candidate will bring demonstrated experience leading clinical teams and/or possess a clinical background, enabling them to effectively support and partner with frontline leaders. 

 

 

 

 

 

 
What you’ll do

 

 

The Director, Clinical Operations reports to the Executive Director and works in a co-leadership, partnership with the Medical Director(s), holding responsibility for clinical program and services through BC Cancer – Victoria. The Director provides leadership and direction for the overall management of the assigned programs and services, creating and facilitating an environment of evidence-based care and culturally aware practices. This position establishes strategic direction and develops strategies and operational plans that effectively support the delivery of patient care services. Responsibilities include identifying service and budget priorities, allocating resources, program development, planning of goals and objectives, coordination of service delivery systems, and establishing and monitoring benchmarks and quality indicators. High-level accountabilities include:

 

 

• Oversee the delivery of services working in a co-leadership, partnership with Medical Director(s) to ensure the provision of culturally safe, anti-racist, trauma-informed patient and family centred, evidence based, best practice clinical care as it relates to the assessment and treatment of patients and their families.
• Develop strategic plans, goals and annual objectives in collaboration with physician partners. Provides leadership and support to staff in developing individual program plans including the development and implementation of proposals for new or expanded programs or redistribution of resources. Ensures plans are consistent with and complement the overall strategic plans. Develops and deploys mechanisms for monitoring performance and progress in achieving performance.
• Ensures continuous improvement and redesign for optimizing resources and contributing to a sustainable health care system.
• Provide leadership on systems and processes to support the development and management of annual operating and capital budgets, including sponsoring and developing business cases.
• Oversee and provide leadership on systems and processes to support all aspects of contract tendering, negotiation, approval, implementation and ongoing monitoring. Allocates scarce resources, approving budget recommendations and remedial action.
• Work closely with regional, and provincial leaders on ministerial initiatives to ensure alignment of provincial standards and program and/or service mandates. Coordinates relationships between regional medical and operational teams, and the deployment of resources.

 

 

 

What you bring

 

 

 

Qualifications

• A level of education, training, and experience equivalent to a Master’s Degree in a relevant discipline such as Nursing, Health Care Administration, or Business Administration.
• 10+ years’ recent, related experience including experience a senior administrative position within a health care organization.

 

 

Core Competencies

• Builds strong partnerships with Indigenous health to champion the implementation of patient safety best practices and drives a positive safety culture, including a focus on Indigenous-specific racism and discrimination as a patient safety priority and supports learning, accountability and continuous improvement.
• Oversees compliance and achievement of the health regulator practice standards set out by the Indigenous Cultural Safety, Cultural Humility, and Anti-Racism practice standard within the areas of nursing and allied health.
• Fosters an anti-racist, ethical practice and well-being through oversight of the ethics and spiritual health program.
• Leads and develops high-performing, interdisciplinary teams, fostering and modelling a culture free from racism and discrimination and of collaboration, accountability, continuous improvement, and learning.

 

 

 

You have:

 

• Ability to lead people, manage change, develop strategy and execute on plans, using knowledge of current and future health care issues.
• Demonstrate ability to function effectively in a highly dynamic environment, building and sustaining effective relationship including the ability to interact tactfully and effectively with staff at all organizational levels both internally and externally to PHSA.
• Ability to communicate effectively verbally and in writing, including the ability to make effective presentations to groups.
• Excellent time management, fiscal and financial management skills, and working knowledge of applicable regulations, legislation and collective agreements.
• Demonstrate analytical and problem-solving skills, with proven ability to negotiate and mediate resolutions to complex situations.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism and racism on Indigenous Peoples in social and health contexts, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrated knowledge and understanding of applicable provincial legislative obligations, including the Health Professions and Occupations Act (2022, in force 2026).
• Demonstrated knowledge and understanding of provincial commitments within PHSA contexts from provincial and national foundational documents including In Plain Sight (2020) and others.
• Demonstrated capability to lead by example in advancing Indigenous-specific anti-racism and broader DEI and anti-racism objectives and in fostering a culture of continuous learning, inclusion and belonging.

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What we bring

 

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

 

Job Type: Regular, Full-Time

Salary Range: $130,864 - $188,116 per year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 2410 Lee Avenue, Victoria, BC V8R 6V5

Applications will be accepted until position is filled.

Hours of Work: Monday - Friday; 0800-1600.

Requisition Number: 203390E

 

 

 

What we do

 

BC Cancer provides comprehensive cancer control for the people of British Columbia. 

 

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities

 

https://www.phsa.ca/our-services/programs-services/indigenous-health

 

 

 

PHSA is also mandated to fulfill legislative obligations as in:

 

• United Nations Declaration of the Rights of Indigenous Peoples (2007 – Supported without qualification by Canada - 2016)
• United Nations Declaration on the Rights of Indigenous Peoples Act (Canada - 2021)
• Health Professions and Occupations Act (BC – 2022, in force 2026)
• Anti-Racism Act (BC - 2024)
• Provincial Anti-Racism Action Plan (BC - 2026)
• Declaration of the Rights of Indigenous Peoples Act (BC - 2019)
• Declaration Act Action Plan (BC - 2022)
  

PHSA is mandated to uphold provincial commitments found in the foundational documents including:

 

 

• Truth & Reconciliation Commission’s Calls to Action (Canada - 2015)
• Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (Canada - 2019)
• In Plain Sight:  Addressing Indigenous-Specific Racism and Discrimination in BC Health Care (BC - 2020)
• Remembering Keegan: A First Nations Case Study (BC - 2022)

 

 

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on September 2, 2026, and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.