Administrator, Family Law
MUFG Pension & Market ServicesListed 1 Oct 2026
Description
Overview
Provide exceptional service to all stakeholders while maintaining quality standards to ensure Service Level Agreements are met
Key Accountabilities and Main Responsibilities
- Provide superior customer service to members, trustees and all stakeholders by processing requests within agreed timeframes and quality levels.
- Ensure the provision of high quality service on all telephone enquiries.
- Action designated inbound correspondence within required SLAs.
- Process and complete all assigned operations - including Form 6/Information requests, procedural fairness requests, payment splits upon receipt of final Agreements or Orders, emails and follow ups.
- Assist in reporting preparation as required.
- Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business. Quality review work to minimise rework of tasks and maintain high quality standards.
- Communicate effectively with internal and external stakeholders to resolve enquiries.
- Suggest and identify improvements that will aim to increase efficiency and quality standards across the business.
- Participate as a positive member of the team by co-operating with others to achieve the team’s goals.
- Liaise with internal and external stakeholders on matters to meet required timeframes
Experience & Personal Attributes
- Strong customer service philosophy, being professional, approachable and accommodating to internal and external clients.
- Confident communication skills (verbal and written) when dealing with internal and external clients.
- Demonstrated can-do attitude, with a willingness to assist the team to achieve the required outcomes.
- Ability to undertake tasks and requests through to completion, seeking clarification when needed.
- Ability to work independently with minimal supervision.
- Good organisational skills with the proven ability to prioritise work to meet required deadlines.
- Strong attention to detail, always self-reviewing work prior to completion or submission.
- Understanding the importance of maintaining confidential information.
- Good understanding of relevant Superannuation legislation and industry knowledge.
- Sound knowledge of MS Office and other software packages.
- High levels of data entry and processing.