Office Administrator

01st October, 2026

Brendale, QLD | Permanent Full-Time
Alphatreat/WES is looking for an experienced and motivated Office Administrator to join our team in Brendale.
This is a hands-on all-rounder role within a small team suited to someone who enjoys variety, takes ownership and likes being involved in all aspects of a small but busy business.
 
As the key administrator supporting our office, warehouse and showroom, you will play an important role in keeping the day-to-day operation running smoothly. From assisting customers and processing orders through to inventory, purchasing, accounts support and coordinating the premises, you will have the opportunity to make a real impact across the business.
 
About the Role
Working closely with the Sales Manager and broader team, your responsibilities will include:
Customer Service & Sales Support

• Respond to customer enquiries by phone, email and in person.
• Assist retail customers with product selection and purchases.
• Process customer orders and assist with quotes.
• Support invoicing and retail sales.
• Resolve customer enquiries, complaints and product issues professionally.
• Process warranty claims and liaise with customers and suppliers.
• Manage customer product and system registrations.
• Monitor backorders and keep customers informed of order status.
• Review margin reports and identify pricing or profitability concerns.
• Provide customer support on behalf of the Sales Manager when required.
• Maintain current pricing, catalogues, price lists and product information.

Inventory & Warehouse

• Pick, pack and dispatch customer orders accurately and efficiently.
• Conduct stocktakes and reconcile physical stock against system records.
• Maintain accurate inventory records and stock levels.
• Maintain and update Bills of Materials (BOMs).
• Receive incoming stock and check deliveries against purchase orders.
• Identify and report discrepancies or damaged goods.
• Coordinate with production to help keep customer orders on schedule.
• Organise freight and transport for incoming and outgoing goods.
• Maintain accurate website product listings, pricing and availability.

Purchasing & Supplier Management

• Liaise with local and overseas suppliers to source products and parts.
• Raise and manage purchase orders.
• Follow up supplier orders and deliveries.
• Set up new products, pricing and supplier information within the business system.

Accounts & General Administration

• Process supplier invoices and forward documentation to the Accounts team.
• Assist with general accounts administration as required.
• Maintain accurate filing and office administration systems.

Office, Warehouse & Facilities

• Coordinate general maintenance and repairs.
• Liaise with tradespeople, cleaners, gardeners and waste/recycling providers.
• Monitor office and warehouse supplies and arrange replenishment.
• Help maintain a safe, clean, organised and professional workplace.

You will ideally have:

• Previous experience in office administration, customer service, sales administration or a similar all-rounder role.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Experience with inventory, purchasing or warehouse administration.
• Good computer skills and confidence learning new business systems.
• Strong organisational and time-management skills.
• The ability to work independently while also being a supportive team member.
• A practical, "can-do" attitude and willingness to get involved where needed.
• The ability to manage multiple tasks in a busy environment.

Experience in a manufacturing, plumbing, wastewater, engineering, trade or distribution environment would be highly regarded.