Customer Relations Consultant
Flight Centre$80k
Listed 17 Sep 2026
WANT A LITTLE MORE WORK / LIFE BALANCE?
Customer Relations full or part time (0.8) position now available!
About the Opportunity
Are you passionate about delivering exceptional customer outcomes and navigating complex customer situations with professionalism and empathy?
As a Customer Relations Consultant, you'll play a critical role in complaint handling and dispute resolution, supporting both customers and frontline teams across the business.
You'll manage customer complaint workflows, provide guidance and mentoring to internal stakeholders, and help protect FCTG's reputation while balancing commercial outcomes.
This is an opportunity to make a real impact through customer advocacy, problem solving, negotiation, and relationship building.
What you will be doing:
- Customer Service - processing of online queries
- Consistent achievement of personal KPI targets
- Work closely with Customer Liaison staff (Consumer Risk) in the team to resolve disputes
- Adhere to Customer Relations systems and operations
- Communicate with Team Leaders, Area Leaders and various FCTG departments as an advocate for Customer Relations
What you will need:
- Exceptional customer service attitude
- Excellent communication skills - both written and verbal
- Great problem-solving ability and negotiation skills
- Patience, tolerance and compassion are virtues in this role
- Solutions focused
- Excellent attention to detail and time management
- Ability to manage change
- Retail experience ideal but not essential – minimum 3 years travel industry experience
Rewards:
- Base salary of $79,725 plus incentives/super
- Full training and ongoing development in the role
- Flexible hours
- Build strong relationships with consultants, team leaders and area leaders as well as various Flight Centre departments
- Great, supportive team environment
** Please advise your leader before applying **