Service Integration and Management Specialist - 10 month contract

11th September, 2026

• 10 month contract
• NSW Government
• Proven SIAM / Service Integration experience in a complex multi-vendor environment.
• Experience defining operational accountability frameworks including KPIs, SLAs, governance and vendor performance measures.

We are seeking a highly experienced Service Integration & Management Specialist to support the development of a multi-vendor operating model during a significant technology and service transformation program. This role has become availabe because requirements reviews identified major gaps relating to Service Integration, multi-vendor coordination and operational accountability across PSMB phases (design, build, run).

Key Responsibilities

• Define Service Integrator and Managed Service Provider functions and responsibilities.
• Develop multi-vendor governance requirements.
• Define accountability model across providers (includes framework KPIs, SLAs and penalties)
• Develop cross-vendor incident, problem, change and service reporting requirements.
• Define service management tooling and integration requirements.
• Support development of the service delivery model and associated RFT requirements.
• Involved in providing clarifications and responses during the tender response period
• Participate in the RFT  Evaluation process

Key Requirements

• Knowledge or previous experience working on a program like the PSMB (or in a mobile carrier environment/project)
• Service Integrator requirements development for a program like the PSMB (or in a mobile carrier environment/project)
• Managed Serviced/Network Provider requirements development for a program like the PSMB  (or in a mobile carrier environment/project)

How to Apply

If you're ready to take on the next challenge in your career and you think you can bring your passion to this exciting role, then please click on 'Apply Now' to submit your cover letter and resume. For specific questions relating to the role please contract Nick at nraicevich@genesisit.com.au