Branch Coordinator

Hutcheon and Pearce

Branch Coordinator

Full-Time

📍Warren, NSW

We are looking for a highly organised and customer-focused team member to join our branch in a varied role supporting our Service, Parts and Administration functions. You’ll be a key point of contact for customers, helping coordinate service jobs, provide parts and service support, and ensure the day-to-day operations of the branch run smoothly.

About the Role:

This is a hands-on role suited to someone who enjoys working with customers, has strong attention to detail and can confidently manage multiple priorities in a busy environment.

Key responsibilities include:

• Supporting customers throughout the service process, from initial enquiries through to job completion, including work orders, quotes, warranty claims and job scheduling.
• Using your technical knowledge to assist the Service Manager and ensure jobs are coordinated efficiently.
• Supporting parts sales, researching customer requirements, managing inventory and assisting with deliveries and merchandise.
• Maintaining an organised and welcoming showroom, including displays and marketing materials.
• Providing general administrative support across the Service, Parts and wider branch, including timesheets, invoices, records and dealership files.
• Welcoming customers and visitors, managing incoming calls and ensuring a positive customer experience.
• Assisting with branch administration, events, correspondence, mail and office supplies.

About You:

Previous experience in an administrative and/or service advisor role or similar

• Strong people and communication skills
• Positive attitude towards customer service
• Ability to use applications such as Microsoft Office Suite, Sales and Service Advisor software
• Understanding of office procedures, data entry and technical terms
• Capable in accounting and reconciliation

This is an excellent opportunity for someone looking to be part of a supportive team where no two days are the same and where their customer service, technical and organisational skills can make a real difference.

Why Join Us:

• Certified ‘Great Place to Work’ 24/25
• Industry Competitive Remuneration
• Staff discounts on John Deere parts, products, toys, and merchandise
• Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
• A commitment to a healthy work-life balance
• Annual uniform and PPE allowance
• Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
• Coaching, counselling and well-being support services through our EAP Provider; Assure

About Hutcheon and Pearce

Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural / lifestyle industry. As a leading provider of John Deere equipment, we’re committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.

Hutcheon & Pearce has always been a proud family business.

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Want more information?

Contact recruitment@hutcheonandpearce.com.au or call Zara on 0455 884 196.

Apply today to experience the H&P difference! ✅

• Submit a Resume and Cover Letter detailing your relevant knowledge, skills, and experience.

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At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.