Customer Service Specialist
Arkadia TalentListed 1 Oct 2026
About the Company
Our client is a national leader in commercial services. With a strong national footprint and a genuine focus on developing internal talent, they're growing their commercial team and looking for someone ready to build a long-term career in customer service & account management.
About the Role
This is a fantastic opportunity for someone with a background in sales administration or customer service who is looking to fast-track their career toward a Account Manager role. You'll be the primary point of contact for a portfolio of national and cross-regional clients, working closely with National Account Managers to keep service, pricing and communication running smoothly.
Day to day, you'll:
About You
Key Benefits
Our client is a national leader in commercial services. With a strong national footprint and a genuine focus on developing internal talent, they're growing their commercial team and looking for someone ready to build a long-term career in customer service & account management.
About the Role
This is a fantastic opportunity for someone with a background in sales administration or customer service who is looking to fast-track their career toward a Account Manager role. You'll be the primary point of contact for a portfolio of national and cross-regional clients, working closely with National Account Managers to keep service, pricing and communication running smoothly.
Day to day, you'll:
- Build strong relationships with key customer stakeholders and manage regular contact cycles
- Resolve customer queries on pricing, service, accounts and invoicing
- Maintain accurate customer data and documentation across internal systems
- Coordinate service delivery with branch operations and support teams
- Support renewals, contract variations and quotes alongside National Account Managers
- Produce weekly and monthly reporting on customer service activity and performance
About You
- You aspire to grow into an Account Manager role and want to be backed to get there
- Strong communicator, confident building relationships with internal and external stakeholders
- Excellent attention to detail and administrative accuracy
- Strong Excel skills
- Prior experience in sales administration, customer service or a coordination role
- Comfortable managing competing priorities in a fast-paced commercial environment
Key Benefits
- Attractive Salary Package
- Car parking provided
- Strong mentorship from an experienced Leaders
- Clear pathway into Key Account Management
- Collaborative national business with strong internal support