Bus Service Supervisor

  About the Role   In this role, you will support the Bus Service Manager by overseeing the department’s costing and administrative functions. This is a full-time role and based in Derrimut.  You will play an important part in delivering a high level of customer service, meeting repair order costing targets and ensuring accurate record keeping supporting the department’s financial performance. You will also help build strong customer relationships, support team members and ensure service system records are accurate and up to date.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Key Responsibilities   Keep customers updated on the status of repairs Schedule service appointments based on customer needs and workshop capacity Clearly explain expected timeframes, costs, and payment options Ensure customer queries are handled promptly and professionally Maintain accurate daily records of all service department activity Work with OEM representatives and provide updates to the service team Monitor and manage Work in Progress (WIP) to meet daily repair order (RO) targets Manage aged and warranty repair orders in line with KPIs Ensure completed jobs are invoiced promptly Work with key stakeholders to improve WIP processes Follow up on outstanding debtor and creditor accounts Assist with WHS documentation and actions as required   About You   Previous supervisory experience is desirable Strong commitment to safety and WHS practices Solid administration and computer skills Strong communication and time management skills Well-organised with good attention to detail Demonstrates initiative, leadership potential, and a positive attitude