Systems Support - Systems Analyst
Flight CentreListed 17 Sep 2026
About the Opportunity
Join Flight Centre Travel Group (FCTG) and play a critical role in supporting business-critical systems used by Global Supply and Selling Partners around the world.
As a Systems Support - System Analyst, you’ll provide third-level support, help drive system uptime and resolution outcomes, and contribute to the ongoing enhancement of key business platforms.
Working in a collaborative global environment, you’ll partner with stakeholders, vendors, and internal teams to solve problems, improve processes, and support the successful delivery of system changes and enhancements.
This Brisbane-based opportunity offers exposure to global systems and the chance to make a meaningful impact across the business.
What you will do:
- Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners
- Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience
- Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems
- Monitor system performance and communicate findings to vendors and stakeholders where required
- Contribute to system enhancements and new projects as a subject matter expert
- Develop and maintain system documentation, knowledge articles, and training resources
- Provide internal training and demonstrations to support effective use of business systems
- Coordinate release management activities with vendors for system modifications and updates
- Execute functional testing and review system modification documentation
- Communicate system issues, outages, and changes to users and vendors globally
- Support software updates, functional enhancements, and change management activities
- Proactively recommend process improvements to increase system effectiveness and business outcomes
What you will need:
- Minimum 1+ years’ experience in an environment involving information analysis, problem resolution, and business process improvement
- Experience communicating information effectively through written and verbal channels
- Experience participating in meetings with business representatives and stakeholders
- Exposure to travel systems and an understanding of global booking system complexities is desirable
- Customer service experience within a support environment is desirable
- Strong problem-solving, collaboration, communication, and relationship-building skills
- Ability to perform effectively under pressure and manage competing priorities
If you are interested in finding out more or would like to organise a "Day In The Life," please email Team Leader - Nicole Lange: nicole.lange@flightcentre.com
** Please advise your leader before applying **
Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship. Remote working options are not available for this position.