IAM Enterprise Tech Lead

Job Description – IAM Enterprise Tech Lead

Location: Melbourne (Hybrid)

Band: C1

Practice: Cybersecurity & Risk Services (CRS)

Job Summary

We are seeking a hands-on Technical Lead to support critical identity services.

This role requires deep technical expertise across SailPoint, Radiator, and RSA

Authentication Manager, combined with strong operational ownership in a 24/7

enterprise environment.

The candidate will act as a Subject Matter Expert (SME) and escalation point for

complex IAM issues, while contributing as an individual contributor for L3/L4

support, problem resolution, and service stability.

Key Responsibilities

Technical Leadership & SME Ownership

 Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA

Authentication Manager

 Provide hands-on L3/L4 support for incident, problem, and service request

tickets

 Drive deep troubleshooting, root cause analysis (RCA), and long-term

fixes

 Support solution validation, integration troubleshooting, and

performance tuning

Operations & Incident Management

 Own and manage critical incidents and major incident calls (MIM)

 Ensure adherence to SLA-driven ticket resolution and service stability

 Perform proactive monitoring, health checks, and issue prevention

activities

 Contribute to runbooks, SOPs, and knowledge management artifacts

Stakeholder & Service Management

 Engage with stakeholders, security teams, and application owners

Internal - General

Use

 Provide clear, proactive, and timely communications during incidents

and escalations

 Act as technical point of contact for service delivery and escalations

Continuous Improvement & Automation

 Identify opportunities for automation, optimization, and operational

efficiency

 Drive process improvements across IAM lifecycle, authentication flows,

and integrations

 Ensure compliance, audit readiness, and governance alignment

24/7 Operations Readiness

 Participate in on-call rotations and support critical IAM services in a 24/7

environment

 Handle high-pressure situations and mission-critical outages with

accountability

Required Skills (Must Have)

Core IAM & Authentication Technologies

 Strong hands-on experience in:

o SailPoint Identity Security Cloud (ISC)

o Radiator RADIUS Server

o RSA Authentication Manager

Operational & Support Expertise

 ITIL Knowledge

 Proven experience in L3/L4 support and problem ticket resolution as an

Individual Contributor

 Strong capability in incident handling, RCA, and system troubleshooting

 Experience in production support environments for critical security

services

IAM Functional Knowledge

 Strong understanding of:

o Identity lifecycle management (Joiner–Mover–Leaver)

Internal - General

Use

o Access provisioning & de-provisioning

o Authentication and MFA workflows

o RBAC / governance concepts

Soft Skills

 Excellent stakeholder management and communication skills

 Ability to work in high-pressure, 24/7 operations environments

 Proactive mindset with ownership-driven approach

Good to Have

 Experience with CyberArk PAM / Okta / Active Directory integrations

 Exposure to cloud IAM environments (Azure/AWS)

 Scripting (PowerShell / Java / BeanShell) for troubleshooting and automation

 Familiarity with ServiceNow or ITSM tools

Role Expectations

 Lead technical delivery with people management responsibilities

 Act as primary escalation point for the team

 Drive stability, resilience, and continuous improvement across IAM

services

 Maintain high service quality in a mission-critical environment