LABOURFORCE - CUSTOMER SERVICE MANAGER - NEERABUP 6031

Labourforce are seeking an EXPERIENCED Customer Service Manager to work for our client in NEERABUP 6031. 
Please read the entire ad very carefully before applying. 

About the role:

• Must be able to work a roster from Monday - Friday 
• Temp to Perm opportunity! (You will need to complete a 3 month trial with Labourforce before going full time). 
• Salary is $100,000 - $110,000 plus Super. 
• Working from a Neerabup site for 6 month probation and then potential to WFH when suitable considering the teams needs
• Start and finish times are negotiable (8 hour shift)
• The start date for this role will be Feb 2026.

You will need: 

• Unlimited working rights in Australia (hours are full time) ***WHV & student visas will not be shortlisted due to the limited working restrictions***
• Current National Police Clearance or willing to obtain at own cost (essential).
• Have excellent attention to detail 
• Be computer literate 
• Have good written and verbal communication skills
• High level of pride in work 
• Ability to work well within a team environment
• Own car (locations are not accessible by public transport) 

Selection criteria (essential): 

• 5 years’ experience within a similar role (timber, building or construction industries highly regarded).
• Ability to lead a team to reach required goals and KPI’s
• Possess excellent communications skills inclusive of the ability to integrate and adapt to different personalities in a varied industry (i.e. speak to floor personnel, builders, truck drivers etc).
• Accurate arithmetic skills and the ability to calculate dimensions and size measurements without error in a pressured environment.
• Strong time management skills are essential as well as the ability to multitask and work towards achieving strict deadlines.
• Ability to problem-solve and manage customer queries and complaints in a professional manner.
• Intermediate computer literacy in Microsoft Office applications. 
• Not afraid of a challenging role and is looking for a long-term career.
• Experience with SAP software is highly desirable in this role.

Duties include: 
Administration experience in Australia essential!

• Lead the team in providing dedicated customer service from receiving orders to the delivery of product for all customers.
• Supervise and manage all aspects of our customer service team inclusive of overseeing and supporting the team in the management of customer accounts.
• Monitor workflow processes and work distribution within the team.
• Train and develop team members.
• Provide hands-on support to the team, leading by example and being involved in day-to-day tasks as required.
• Processing high volumes of customer orders via internal software platforms, email and phone.
• Processing of quotations, credit claims, raising purchase orders and returns.
• Procedure creation and updates.
• Providing product availability, product specs, pricing and delivery information.
• Maintaining a high level of communication with customers, contractors, account managers, production, dispatch and the WA head office.
• Resolve complaints and customer enquiries in a polite and professional manner without conflict.
• Assisting in the coordination and completion of stock takes. 
• Releasing of daily orders for the production team in an accurate manner.

How to Apply:
Apply through seek by selecting the 'APPLY NOW' button. 

Please note only shortlisted candidates are being contacted at this stage. 

All successful candidates will need to pass a pre-employment medical including drug and alcohol test.