Hotel Service Manager

Key Responsibilities:

• Oversee daily hotel service operations, ensuring all activities run efficiently and smoothly, meet the required standards, and that any issues are resolved quickly.
• Liaise with the General Manager to coordinate housekeeping and service operations with other organisational units, ensuring effective communication, seamless collaboration and the efficient delivery of services.
• Supervise staff, including preparing rosters, keeping and monitoring attendance records, leading teams, assigning duties, monitoring performance and maintaining morale.
• Manage training and development by coaching employees, onboarding new hires and ensuring consistent service delivery.
• Maintain service quality control by conducting inspections, reviewing guest feedback and implementing improvements.
• Order and maintain stock, ensuring a complete inventory of cleaning products, essential toiletries and linen supplies.
• Enforce workplace health and safety (WHS) regulations by ensuring compliance with occupational safety policies, promoting safe work practices, conducting regular safety inspections, and maintaining a safe working environment for staff and guests.

Requirements:

• Diploma or higher qualification in Hospitality Management.
• Three years plus of relevant work experience (preferably in Australia).
• Willingness to work on weekends and public holidays as required.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.

Note: Only Shortlisted Candidates will be contacted.