IT Operations Manager

About the opportunity

• Join a Melbourne-based community and support provider where technology directly shapes the support people receive at home and in the community
• Be the central technology lead for a small, busy IT function supporting a range of users
• Report into the GM of Technology, with real influence over how the organisation uses its systems

The role

• Partner with operational and clinical teams to turn business needs into practical, automated technology solutions (around 70% of the role)
• Own the organisation's CRM and client management platforms as the go-to SME: configuration, reporting, training and process improvement
• Manage key technology vendors, from roadmap discussions and licensing to value-for-money reviews
• Lead an established two-person offshore helpdesk team, reporting on SLA performance and driving continuous improvement
• Keep the environment stable and secure across several sites, including policies, patching, access control and hands-on troubleshooting

What you'll bring

• SME, admin or super-user experience with CRM / client management systems (HubSpot highly regarded)
• A track record of translating business requirements into technology solutions, with strong stakeholder and vendor management
• Experience overseeing IT operations in a small-to-medium organisation, including leading a remote or offshore team
• Solid ITSM, helpdesk and SLA reporting know-how, plus experience developing and enforcing IT policies and security controls
• Hands-on troubleshooting across hardware, software, networks and Microsoft 365

Apply now or contact Dan at PRA for a confidential discussion.