Customer Service Consultant

Contact Center Customer Service | Perth CBD | Full-Time

Your New CompanyJoin a well-established global organisation within the insurance sector that has been operating in Australia for over 50 years. With a strong reputation for customer service, collaboration and employee development, this organisation offers a supportive team environment, genuine career progression opportunities and flexible hybrid working arrangements. Based in Perth CBD, you'll enjoy modern offices, approachable leadership and a culture that values recognition, learning and inclusion.
Your New RoleAs a Customer Service Consultant, you will be the first point of contact for customers, assisting with enquiries, policy administration and claims-related support. Working within a fast-paced and highly regulated environment, you will provide exceptional service while helping customers navigate processes and resolve queries efficiently.
Key responsibilities include:

• Managing inbound customer enquiries via phone and email
• Assisting customers through claims and policy processes
• Providing accurate information on products, coverage and procedures
• Updating and maintaining customer records and documentation
• Working collaboratively with internal stakeholders to achieve positive customer outcomes
• Supporting continuous improvement initiatives and service excellence standards

What You'll Need to Succeed

• Previous customer service or contact centre experience
• Experience within insurance, travel insurance or another regulated industry will be highly regarded
• Strong verbal and written communication skills
• Ability to learn new systems and processes quickly
• Strong problem-solving skills and attention to detail
• Proficiency with Microsoft Office, particularly Outlook
• A positive, team-focused attitude and willingness to learn

What You'll Get in Return

• Competitive salary package plus bonus opportunities
• Hybrid working arrangement (3 office / 2 WFH)
• Structured training and onboarding program
• Ongoing learning and career development opportunities
• Supportive, collaborative team culture
• Accessible leadership and genuine open-door management style
• Additional wellbeing initiatives and employee benefits
• Perth CBD location with excellent amenities nearby

What You Need to Do NowIf you're passionate about delivering exceptional customer service and are looking to join an organisation that genuinely invests in its people, apply now or contact Kelsey West on (08) 9254 4570 or kelsey.west@hays.com.au for a confidential discussion.#3018447