Customer Experience Consultant - Full Time

Are you someone who takes pride in delivering great customer experiences? Do you enjoy solving problems and making things easy for customers?

We’re looking for a Customer Service Consultant to join our Brisbane based team on full-time basis. This is your chance to be the voice of the brand, supporting customers across multiple channels and making every interaction count!

Enjoy genuine work–life balance with a maximum 38-hour week, offering flexible scheduling across Monday to Sunday, 7am to 7pm giving you the freedom to tailor your hours to suit your lifestyle!

What you'll be doing

• Providing personalised support across multiple customer channels, including phone, email, live chat and social media.
• Resolving customer enquiries and complaints efficiently while delivering outstanding service.
• Processing customer transactions, returns, payments and account updates.
• Maintaining accurate records and case notes within our CRM system.
• Working collaboratively with team members to achieve customer satisfaction and performance goals.

What we're looking for

• Contact centre or equivalent high-volume customer service experience.
• Experience handling customer enquiries across phone and written channels.
• Experience working within CRM or case management systems.
• Strong written communication skills.
• Proven customer problem-solving and resolution experience.

What's on offer

• Flexibility: Enjoy hybrid working, a modern office space, and free onsite parking, plus the ability to work flexible hours across a 7am–7pm roster, helping you balance work and life with ease.
• Culture: You’ll be joining a collaborative, supportive culture where people are trusted, ideas are valued and customer experience truly matters.
• Growth: This role offers a strong foundation in customer experience with clear pathways to grow into senior or broader head office opportunities.
• Brand: Be part of a global business with bold plans and a brilliant future.
• Perks: Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.

Apply now and bring your experience to a team that values great service, collaboration, and real career growth!