APS4 - Participant Support Officer - Queensland

APS4 Participant Support Officer - Queensland

APS4 Participant Support Officer | Make a Difference in Your Community
Hays Recruitment is currently partnering with a leading Federal Government agency to recruit anAPS4 Participant Support Officer.Locations include

• QLD Chermside, Mount Gravatt, Brisbane, Robina

This is an exciting opportunity to join an organisation that supports Australians living with disabilities while developing your skills in customer service, administration, case management and operational support.
Why Apply?

• $43.82 per hour + Super
• Contract until 31 December 2026 with strong extension potential
• Hybrid working arrangements available
• Full training provided
• Meaningful work supporting Australians living with disability

About the Role
As an APS4 Participant Support Officer, you will:

• Support participants and stakeholders through a variety of enquiries and requests.
• Conduct assessments and review participant information.
• Manage workflows and case allocations.
• Make outbound calls to participants, providers and stakeholders.
• Resolve moderately complex matters in accordance with policy and legislation.
• Undertake research, reporting and administrative activities.
• Work collaboratively within a supportive team environment.

About You

• Strong problem-solving skills to identify and resolve issues.
• Effective communication with internal and external stakeholders.
• Understanding of NDIA and the disability sector
• Knowledge of confidentiality, privacy and handling sensitive information.
• Ability to understand and support the participant's journey.
• Proficient in Microsoft Office and NDIA business systems.
• You'll be a strong communicator with a customer-focused mindset, excellent attention to detail and the ability to manage competing priorities.

Requirements

• Australian Citizenship is essential.
• Ability to obtain and maintain required Federal Government clearances.

Interested?Click Apply Now or send your current resume to Tom.James@hays.com.au for a confidential discussion.
Due to the high volume of applications expected, only shortlisted candidates will be contacted.#3017925