Aged Care Case Manager

Hays
Townsville QLDFull time

Listed 3 Sep 2026

Closes 3 Sep 2027

Use your expertise to help older Australians live independently while building a rewarding career.

Your new company
Hays Recruitment Townsville is proud to partner with a community-focused organisation dedicated to empowering the lives of individuals. Are you an experienced Case Manager with a strong background in aged care and Home Care Packages? We are seeking a dedicated professional to support older Australians to remain living independently in their own homes while delivering high-quality, person-centred care.
Your new role
This is an exciting opportunity to join a passionate organisation where you will manage a varied portfolio of clients, coordinate services, oversee care planning, and provide ongoing support to clients and their families.As a Case Manager, you will be responsible for:

  • Conducting comprehensive client assessments and reviews
  • Developing and implementing individualised care plans
  • Managing Home Care Package budgets and monitoring expenditure
  • Assisting with financial data, budget tracking and client statements
  • Coordinating service providers and multidisciplinary care teams
  • Monitoring client outcomes and adjusting supports as required
  • Ensuring compliance with Aged Care Quality Standards and relevant legislation
  • Advocating for clients and supporting them to navigate the aged care system

What you'll need to succeed
To be successful in this role, you will have:

  • Previous experience managing Home Care Packages (essential)
  • A strong background working within the aged care sector (essential)
  • Demonstrated experience in case management
  • Excellent numerical and analytical skills, with the ability to interpret budgets, financial data and client statements
  • Strong communication and stakeholder management skills
  • Experience working within a client-centred care environment
  • High attention to detail and strong organisational skills
  • Current Driving Licence
  • Current Police Check (or willingness to obtain)
  • NDIS Yellow Card

What you'll get in return

  • Permanent full-time position
  • Monday to Friday work schedule
  • Salary package of $85,000 - $95,000 + Super, dependent on experience
  • Supportive and collaborative team environment
  • Opportunity to make a meaningful difference in the lives of older Australians
  • Career development and ongoing professional support

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jaidah.Vidler@Hays.com.au, or call Jaidah Vidler now on +07 4417 1146.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.#3011602