Collections Customer Service

Collections

About the Company

Are you an experienced Collections professional looking to join a supportive and growing finance business? We are seeking a proactive and customer-focused Credit Collections Officer to play a key role in managing customer accounts, improving payment outcomes, and building strong relationships with both internal and external stakeholders.

About the Role

Reporting directly to the General Manager, you will be responsible for managing delinquent accounts, negotiating repayment solutions, and helping customers return to positive payment behaviours while delivering exceptional service.

Responsibilities

• Manage collections activities across a portfolio of customer accounts
• Contact customers to secure payments and negotiate suitable payment arrangements
• Respond to enquiries from customers, brokers and external stakeholders
• Provide regular updates and reporting on delinquent accounts
• Work closely with internal teams to rehabilitate overdue accounts
• Assist with repossession, asset recovery and loss recovery processes when required
• Maintain accurate records and ensure all activities are completed in line with company policies and procedures
• Build strong relationships with customers and stakeholders while delivering outstanding service

Qualifications

• Previous experience in credit collections within a bank, lender or finance company

Required Skills

• Strong negotiation and relationship-building skills
• Ability to manage difficult conversations with professionalism and empathy
• Highly organised with strong self-management skills
• Confident working autonomously and taking ownership of outcomes
• Strong written and verbal communication skills

Preferred Skills

• Experience in Asset Finance Collections
• Experience in Banking Collections
• Experience in Recoveries
• Experience in Financial Hardship
• Experience in Consumer Lending Collections
• Experience in Credit Control

Pay range and compensation package

Attractive salary of $80,000 - $100,000 + Super

Equal Opportunity Statement

If you're looking for a role where you can utilise your collections expertise, build strong stakeholder relationships and contribute to a high-performing team, wed love to hear from you.
#3015226