AO3 Maintenance Support Officer

Maintenance Support Officer

Your new company
Youll be joining a large public sector organisation dedicated to creating connected, sustainable, and inclusive communities. The team values diversity, supports career growth, and encourages a healthy worklife balance. The organisation is also committed to reconciliation and fostering a workplace where people from all backgrounds thrive.

Your new role

• Provide efficient and high standards of customer service to customers and stakeholders.
• Work within a fast-paced environment with KPIs and mechanisms to measure and monitor performance.
• Connect and maintain relationships with industry, local suppliers and internal and external stakeholders, ensuring timely and effective delivery of services.
• Demonstrate high-level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate.
• Contribute to and actively participate in internal innovation activities, be a positive contributor to a great team and culture and actively participate in and contribute to internal innovative activities.
• Ensure high standards and accuracy when compiling documents and reports or updating records and information systems.
• Effectively undertake general administration functions as required.

What you'll need to succeed

• Previous call centre and customer service experience
• Data entry experience
• Good verbal communication, active listening, problem-solving and complaint resolution skills
• Good time management, multitasking and attention to detail skills
• Computer literacy
• Be able to work in a team
• Ability to handle high-volume calls

What you'll get in return

• Initial contract length 07/09/202604/12/2026
• Possibility of Contract exertion
• Cannon Hill Location
• Queensland Government experience
• Hourly rate of $51.12 p/h + Super

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Isis.pan@hays.com.au or call on 0732433040

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