AO3 Business Support Officer - Toowoomba

Business Support Officer

Your new company
Youll be joining a large public sector organisation dedicated to creating connected, sustainable, and inclusive communities. The team values diversity, supports career growth, and encourages a healthy worklife balance. The organisation is also committed to reconciliation and fostering a workplace where people from all backgrounds thrive.

Your new role

• Provide efficient and high standards of customer service
• Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required timeframes.
• Willingness to work within a fast-paced environment with KPIs and mechanisms to measure and monitor performance.
• Ability to connect with industry, local suppliers and internal and external stakeholders to ensure the timely and effective delivery of services.
• Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
• Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
• Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e. in Ellipse and Microsoft Office).
• Demonstrate initiative and be a team player by appropriately handling enquiries of senior staff in their absence within expected timeframes.
• Develop and maintain procedures, manuals and registers while being a contributor to improving existing procedures.
• Effectively undertake general administration functions as required.

What you'll need to succeed

• Data entry experience
• Excel experience
• Ellipse experience is highly desirable or ability to learn quickly

What you'll get in return

• Located in Toowoomba QLD 4350
• Initial contract duration 07/09/2026 16/10/2026 (6 Weeks)
• Possible contract extension
• $51.12 p/h + Super

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Isis.pan@hays.com.au or call on 0732433040

#3015932