Receptionist

Medical Receptionist — Richmond NSW

Join a friendly, collaborative private practice in Richmond NSW 2753 as a Medical Receptionist. This permanent role starts immediately and is ideal for someone with 1–6 years of front-desk experience who thrives in an inclusive, engaging, and growth-focused environment. Our clinic provides bulk billing and prioritises patient-centered care, clear communication, and continuous improvement.

• Collaborative culture: Work with supportive clinicians and administrative colleagues who value teamwork and mutual respect.
• Growth opportunities: Training, skill development, and the chance to take on expanded responsibilities as the practice grows.
• Engaging environment: Friendly day-to-day interactions, a sense of community, and a positive atmosphere.
• Immediate start: We welcome applicants ready to begin promptly and contribute from day one.

• Greet and welcome patients with professionalism, warmth, and a service-oriented approach.
• Manage patient appointments, scheduling, confirmations, and adjustments using clinic software.
• Handle patient check-in and check-out, verify details, and ensure accurate documentation.
• Process bulk billing transactions, reconcile payments, and maintain accurate financial records.
• Answer incoming calls, triage requests, and respond to basic clinical queries following practice protocols.
• Maintain patient confidentiality, follow privacy obligations, and support compliance with relevant regulations.
• Coordinate referrals, reception of test results, and communication between clinicians and patients.

• Experience with bulk billing processes and basic financial reconciliation preferred.
• Strong interpersonal and communication skills, both face-to-face and on the phone.
• Familiarity with practice management software and common office tools.
• Excellent organisational abilities, attention to detail, and a calm approach in busy periods.
• Commitment to patient privacy, confidentiality, and professional standards.

• Friendly, approachable, and compassionate manner that puts patients at ease.
• Adaptable and eager to learn within an innovative practice environment.
• Reliable, punctual, and committed to contributing to a positive workplace culture.

A role in a respected local practice that supports career development, values staff wellbeing, and offers a supportive team environment where your contributions are recognised and rewarded.

If you are an experienced medical receptionist who seeks a collaborative, engaging, and growth-oriented workplace in Richmond NSW, we would love to hear from you and explore a potential fit within our team.