Senior Claims Manager - Life Insurance

Senior Life Insurance Claims role managing IP & TPD | Complex cases | Hybrid working | Melbourne

Your new company
Hays is proud to be partnering with a leading national financial services organisation to appoint multiple Senior Claims Managers within their Life Insurance division. This business is investing significantly in its claims capabilities, offering a strong platform for career progression within a structured and evolving environment. They are currently undergoing a period of positive transformation, focused on enhancing claims performance, strengthening technical capability, and creating a more transparent and accountable working environment. This is an organisation that offers genuine long-term career opportunities, with strong internal mobility and a commitment to developing its people.

Your new role
As a Senior Claims Manager, you will be responsible for managing a portfolio of life insurance claims across Income Protection and Total & Permanent Disability (TPD), including more complex and technical matters. You will operate with a higher level of autonomy, providing sound decision-making and technical guidance, while supporting consistent, fair and timely outcomes for members.

Key responsibilities include:

• Manage an end-to-end portfolio of life insurance claims (Income Protection and TPD) with a focus on more complex cases
• Assess and interpret policy terms, medical evidence and financial information at a deeper technical level.
• Make high-quality decisions regarding benefit entitlement and ongoing payments
• Proactively manage claims through regular review, engagement and strategic planning
• Support rehabilitation and return-to-work outcomes where appropriate
• Liaise with internal and external stakeholders, including medical professionals and service providers
• Maintain accurate claim records in line with regulatory and compliance requirements
• Act as a technical escalation point within the team and contribute to overall team capability.

What you'll need to succeed

• 1824 months+ experience in Life Insurance claims
• Experience across both Income Protection and TPD claims (exposure to both strongly preferred)
• Strong understanding of policy interpretation, claims assessment and benefit management
• Ability to manage more complex claims with autonomy and confidence
• Strong communication and stakeholder management skills
• Well-developed judgement and decision-making capability
• A proactive approach with the ability to adapt within a changing environment

What you'll get in return

• Salary package up to $105k + 14% superannuation, some flexibility depending on experience
• Hybrid working model (typically 12 days in office) based in Melbourne CBD
• Structured onboarding and ongoing technical training
• Access to dedicated coaching and development support
• Clear career progression pathways into technical specialist and leadership roles
• A collaborative team environment with strong operational support

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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