Customer Service Officer

Customer Service based in Bella Vista

Your new company
Join a well-established and reputable organisation within the industrial sector, located in Norwest. This company prides itself on its collaborative culture, strong internal relationships, and commitment to delivering an exceptional customer experience.

Your new role
As a Customer Experience Officer, you will play a critical role in supporting the sales and warehouse teams while ensuring a seamless end-to-end experience for customers.

• Managing customer enquiries via email and phone
• Processing customer orders accurately and efficiently
• Monitoring and checking stock levels to support order fulfilment
• Liaising closely with the warehouse team to coordinate dispatch and availability
• Supporting the sales team with order updates and customer requests
• Building and maintaining strong relationships with customers through clear and proactive communication

What you'll need to succeed
Previous experience in high volume call centre is essentialSupply Chain Logistics experience is highly advantageousSalesforce experience preferredStrong attention to detail and organisational skillsExcellent communication skills, both written and verbalA proactive, team-focused approachAbility to multitask and work effectively in a fast-paced environmentPermanent Resident or Citizens only
What you'll get in return
6 Month temporary with view to go permanent$40 p/h + superConvenient Norwest location with free on-site parkingSupportive and collaborative team environmentOpportunity to work with a respected and growing organisationOngoing opportunity with potential for long-term progression

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3020559