Service Manager

Shepparton, VIC

Our client is one of the largest truck dealerships has been serving Shepparton and the surrounding area for over 20 years. They are looking for a highly skilled Service Manager to help to provide specialist diesel mechanical, servicing, and repair for its customers.

Your key responsibilities would include and is not limited to the following

• Managing, motivating and developing customer service across the organisation with a focus on staff in sales and after-sales services.
• Planning and implementing after sales services and follow up of customer satisfaction level of services provided. Making improvements as necessary.
• Liaising with the parts section and service agents to ensure high standards of service delivery to customers.
• Reviewing and developing policies and procedures around customer relations.
• Follow up on customer satisfaction levels. Provide training to service staff and technicians.
• Overseeing customer repair orders and costings.
• Ensuring customers are contacted by staff in a timely manner.
• Administer the efficient day-to-day operations in the Service Advisor departments

The right person would show the following characteristics

• Leadership
• Excellent Organisational Skills
• Negotiation skills
• Strong communication skills
• Integrity
• Innovative
• Timeliness

If this is you we would like to hear from you.

An attractive salary with superannuation is being offered to the right person.

Only successful applicants will be contacted.