Customer Service Representative - Medical Devices

Location: Macquarie Park, Sydney NSW
Salary: $70 000 - $75000 + superannuation + bonus
Employment: Permanent, full-time
Work-life balance: 1 day working from home

Benefits

• Annual bonus
• One day working from home
• On-site parking available
• Professional development opportunities
• Employee wellness initiatives
• Established and growing Customer Service team

About the company
Join an established global medical device company with an extensive portfolio supporting healthcare professionals and patients across a broad range of clinical settings.
With a strong focus on medical innovation, quality and customer care, the organisation has an established Australian presence and offers employees the opportunity to build their careers within a growing medical technology business.

About the opportunity
As a Customer Service Representative, you will manage customer enquiries and orders across a broad and varied medical device portfolio, providing responsive and solutions-focused support.
You will take ownership of the customer journey from initial enquiry through to resolution, managing quotes, orders, back orders, credits, warranties, repairs and product-related enquiries.
Working closely with Sales, Warehouse and Operations, you will play an important role in delivering an efficient and positive customer experience.

Duties

• Process customer quotes and orders
• Manage customer enquiries end-to-end
• Resolve complaints through to completion
• Manage warranties and faulty products
• Coordinate product repair requests
• Liaise with Sales and Warehouse
• Maintain accurate customer records
• Prepare Excel reports and databases

Skills and Experience

• Medical device or Medtech industry experience
• Established phone-based customer service experience
• Demonstrated career stability
• Strong Excel and systems skills
• SAP experience will be highly regarded.

Culture
Collaborative, customer-focused and solutions-driven environment offering stability, development and genuine opportunities for internal career progression.

How to Apply
Click Apply or contact Danielle Jones on 0488 808 655 for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.
For more job opportunities, visit www.hpgconnect.com.