Claims Administrator

Are you a highly organised administrator who thrives in a fast-paced environment? Do you enjoy supporting a team, managing competing priorities and delivering exceptional customer service?

We are currently seeking a Claims Administrator to join a well-established insurance business on a 12-month fixed-term contract, with a strong view to permanency based on performance. This is an excellent opportunity for someone with strong administration and customer service experience who is looking to build a long-term career within the insurance industry.

About the Role
Working as the central support person within the Claims team, you will play a critical role in ensuring claims are prepared, processed and managed efficiently. You will provide day-to-day support to six Claims Assessors and a Senior Claims Assessor, acting as the key link between customers, brokers and the assessor team.

This is a fast-paced, process-driven environment where attention to detail, organisation and the ability to multitask are essential.

Some key responsibilities include:

• Registering new claims and maintaining accurate records
• Requesting and following up outstanding claim documentation
• Liaising with claimants, brokers, medical providers and other stakeholders
• Responding to customer enquiries and providing updates throughout the claims process
• Managing diaries, appointments and claim-related administration
• Supporting the assessment team with investigations and claim preparation

About You

• Previous administration and customer service experience
• Strong customer service and stakeholder management skills
• Excellent written and verbal communication abilities
• Exceptional attention to detail
• Strong organisational and time management skills
• The ability to manage multiple priorities simultaneously
• A proactive and adaptable approach to work
• The ability to remain calm and efficient under pressure

Previous claims/insurance experience will be highly regarded but is not essential. Candidates with strong administration and customer service backgrounds are encouraged to apply.

What's on Offer?

• Salary of $65,000 - $70,000 + Super
• 12-month fixed-term contract with a genuine opportunity to transition into a permanent position based on performance
• Sydney CBD-based office location
• Hybrid working arrangement with up to 2 days work from home once fully trained and competent in the role
• Monday to Friday, 8:30am - 5:00pm
• Supportive and collaborative team environment
• Opportunity to develop a long-term career within insurance and claims
• Ongoing training and development

If you are looking for a role where you can utilise your organisational skills, build strong stakeholder relationships and become an integral part of a high-performing claims team, we would love to hear from you. For any specific questions, please contact Georgina - georgina@smaart.com.au