Practice Manager

Practice Manager

Your New CompanyWith a strong focus on operational excellence and team culture, the organisation continues to expand organically-creating genuine career progression opportunities and promoting from within. You'll be part of a fast-paced, high-performing environment committed to exceptional patient experiences and world-class service.

Your New RoleAs Centre Manager, you will take full ownership of the daily operations, overseeing a multidisciplinary team across customer service, clinical support, and treatment coordination.

Managing up to 150 short-cycle appointments per day, your role will be critical in ensuring seamless service delivery, strong team performance, and an outstanding patient journey.
Key responsibilities include:

• Leading, coaching and developing a large frontline team to deliver exceptional service
• Ensuring the smooth day-to-day running of the centre, including rostering, workflow planning and operational oversight
• Managing budgets, consumables, and financial performance to meet revenue targets
• Driving a high-performing, collaborative team culture and resolving staff or customer issues effectively
• Maintaining strong relationships with internal stakeholders, suppliers and patients
• Overseeing administrative processes, reporting, and compliance requirements
• Ensuring WHS standards, infection control and safety protocols are consistently upheld

You will report directly to the General Manager and play a key role in supporting continued business growth.

What You'll Need to Succeed
To be successful in this role, you will bring:

• Proven experience as a Practice Manager / Centre Manager within healthcare or a similar fast-paced, service-driven environment
• Strong leadership capability with the ability to motivate, develop and manage large teams
• Experience operating in high-volume environments with complex scheduling and workflow demands
• Demonstrated experience managing budgets, financial targets and operational performance
• Proficiency in rostering systems and practice management/CRM systems (e.g. Salesforce)
• Excellent communication, organisational and problem-solving skills
• A calm, solutions-focused approach under pressure
• Strong customer experience mindset with a premium service orientation
• Working With Children Check and a valid driving licence

What You'll Get in Return

• Competitive salary package circa $88K + super + bonus
• Permanent, full-time position with a Monday-Friday (8am-5pm) structure
• Monthly RDO
• Opportunity to lead a high-performing team in a premium healthcare setting
• Ongoing career progression within a growing, multi-site organisation

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Adrian.Payne@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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