IT Support Officer - IT Service Desk, Administration - Fed Govt!

• High Profile Federal Government Department
• Initial contract until June 30 2027 + 24 month extension options!!!
• Rewarding hourly rates $$$ / Hybrid working arrangements

One of Australia's High Profile Federal Government departments is looking to engage an experienced IT Support Officer to identify, document, troubleshoot and resolve  incidents and requests within a Federal Government Department. The successful IT Support Officer will secure an initial contract until 30 June 2027 with the view to be extended for a further 24 months and receive a rewarding hourly rate!

The successful IT Support Officer will be responsible for, but not limited to:

• Active monitoring of the IT Service Desk system queues.
• Respond to all level 1 requests and incidents received  through multiple channels (phone, chat, email, walk-ups, IT Service Desk system etc).
• Provide coordination and administrative support to more senior technical personnel to resolve  Level 2+ incidents, problems and requests.

The successful IT Support Officer will have experience in the following:

• Minimum equivalent of 1 year of full-time experience in an IT Service Desk, IT Customer Support agent or similar role.
• Experience using ServiceNow to report and update incidents and problems.
• Demonstrable experience using and/or supporting MFDs.

This is a fantastic opportunity to join a collaborative team within a High Profile Federal Government department. The successful IT Support Officer will be offered an initial contract until 30 June 2027 with the view to extend for a further 24 months and receive a rewarding hourly rate! If you have the required skills DON’T DELAY, APPLY NOW please forward your resume to ******************* quoting ref number JK0009. today! For more opportunities go to ******************.