Call Centre Consultant

Full Job Description
Location: Bankstown, NSW
Salary Package: $70,000 + Super

Role Highlights:

As the first point of contact for customers, you'll manage a range of inbound and outbound enquiries within a busy contact centre. Responsibilities include assisting with product enquiries, providing pricing information, and completing accurate data entry while delivering exceptional customer service.

Key Responsibilities:
Your day-to-day responsibilities will include:

• Handling inbound and outbound customer enquiries via phone and email
• Delivering prompt, accurate solutions while creating a positive customer experience
• Processing customer information and maintaining accurate records
• Completing administrative duties, including data entry and system updates
• Using multiple internal systems to manage and resolve customer enquiries

Candidate Profile:
To be successful in this role, you will have:

• Previous experience in a fast-paced call centre or customer service environment
• Excellent verbal and written communication skills
• Strong multitasking skills with the ability to confidently navigate multiple systems
• High attention to detail and accuracy across administrative tasks
• A proactive, team-focused approach with a genuine passion for customer service
• Australian Citizenship or Permanent Residency

Company, Culture and Benefits:

• Competitive salary of $70,000 + Super
• Hybrid working arrangement with 3 days working from home
• Monday to Friday roster with weekends free
• Immediate start with the opportunity to transition from temporary to permanent
• Ongoing training, career development, and a supportive team culture

How to Apply:
Ready to grow your customer service career? Click "Apply Now" or send your resume directly to ************************.