Customer Service Manager

Customer Service Manager

Your new company
Join a leading organisation within the Business Banking sector, recognised for delivering high-quality transaction and client services to a valued client base. Youll be part of a national team supporting business customers across a broad suite of complex banking products and services.Your new role
As part of the Transaction Services team, you will play a critical role in delivering end-to-end client service. Youll manage client enquiries across multiple channels, ensuring timely, accurate, and professional resolution.Key responsibilities include:

• Managing inbound client enquiries via phone, email, and digital platforms
• Handling high volumes of email queries efficiently
• Supporting client requests through secure portals and internal systems
• Resolving complex operational and transaction-related queries
• Delivering exceptional service to an existing business banking client base

What you'll need to succeed
To excel in this fast-paced and high-volume environment, you will bring:

• Mandatory banking experience
• Strong customer service or contact centre experience
• Excellent multitasking and problem-solving abilities
• Ability to quickly learn complex processes and systems
• A proactive, self-driven approach with strong adaptability
• Outstanding written and verbal communication skills

What you'll get in return

• $500 per day + super
• 6-month contract with potential extension or permanent opportunities
• Structured onboarding and training program
• Hybrid working model post-training (office + WFH)
• Exposure to multiple banking products and career progression pathways
• Supportive and collaborative team environment with experienced leadership

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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