Senior Learning & Knowledge Management Officer

We're partnering with a large Queensland Government department to find a Senior Learning & Knowledge Management Officer for a major enterprise systems program.

The role
You'll design, develop and evaluate learning and knowledge content (eLearning, face-to-face training and end-user documentation) for large statewide implementations across workforce management, payroll, SAP S/4HANA and SAP SuccessFactors.

Key responsibilities

• Coordinate the design and development of courses, training manuals and evaluations using instructional design methods
• Develop knowledge management frameworks and supporting business and system practices
• Provide functional leadership to a team creating and maintaining end-user documentation and support materials
• Update user documentation for software releases, including quality review and knowledge transfer
• Manage version control so knowledge libraries and portals hold the latest content
• Lead quality checks and audits of documentation
• Advise project teams and stakeholders on knowledge management tools

About you

• Experience coordinating the design, creation, packaging and maintenance of knowledge resources
• Proven ability to develop, implement and evaluate learning resources for blended training
• Sound application of contemporary L&D principles in complex, high-change environments
• Excellent writing skills across work instructions, training and assessment materials, and work support tools
• Confidence facilitating and consulting at all levels in complex project environments
• Strong relationship-building skills across teams and stakeholders

Experience developing training for SAP or other large enterprise systems is highly regarded.

The details

• Contract until 31 December 2026
• [Location and hybrid arrangements]
• $835.90 per day inc. super
• Some out-of-hours, weekend and public holiday work may be required

How to apply
Click Apply to submit your CV. For a confidential chat, contact Matt at Empire Group at matthew.cameron@empiregroup.com.au

Full Australian working rights required.
Reference number: 1685995
Profession:Information & Communication TechnologyInformation & Communication Technology

Company: empire group
Date posted: 22nd Sep, 2026