Senior Receptionist

• Lead an experienced reception and customer service team.
• Full-Time, 12-Month Fixed-Term Contract.
• Join a supportive, values-driven not-for-profit organisation.

Full-Time, 12-Month Fixed-Term Contract - Senior Receptionist, Health Hub 

Behind every great healthcare experience is a team that keeps everything running smoothly. We're looking for an experienced Senior Receptionist to lead our reception function, support our Customer Service Officers and help create a welcoming, efficient environment for patients across our Dental, Optical and Allied Health services.

About the Role

Reporting to the Dental Manager, you will oversee the smooth running of front-of-house, call centre and administrative operations while providing day-to-day guidance and support to our Customer Service Officer team.

You will be the face of our Health Hub, ensuring every patient receives a professional, welcoming and seamless experience from their first interaction through to appointment completion.

Key Responsibilities

• Lead and coordinate daily reception operations across Dental, Optical and Allied Health services.
• Provide coaching, guidance and operational support to Customer Service Officers.
• Manage patient appointments, scheduling, cancellations and clinician diaries.
• Support patient flow and assist with resolving day-to-day operational challenges.
• Process billing, invoicing, receipting and health fund claims.
• Manage Medicare, HICAPS, DVA, Workers Compensation and private health insurance claims.
• Maintain accurate patient records and provider documentation.
• Complete daily banking, reconciliations and end-of-day reporting.
• Assist with training and onboarding of new team members.
• Handle customer enquiries and resolve concerns professionally.
• Contribute to quality improvement initiatives, audits and compliance activities.
• Support clinicians and the broader Health Services team with administrative requirements.

About You

To be successful in this role, you will bring:

• Minimum 3 years' experience as a Dental Receptionist or in a senior healthcare, administration or retail leadership role.
• Exceptional customer service and communication skills.
• Strong organisation, time management and multitasking abilities.
• Experience using practice management systems, particularly Exact.
• Experience processing health fund claims and working with HICAPS terminals.
• Advanced Microsoft Office skills.
• The ability to work independently while fostering a positive and collaborative team environment.

Desirable Experience

While not essential, the following will be highly regarded:

• Certificate III or IV in Dental Assisting.
• Oral Health qualifications.
• Experience with Exact, Optomate or Nookal.
• Knowledge of HAMBS and private health insurance processes.
• Previous experience managing front-of-house operations within a healthcare clinic.

Why Join Teachers Health?

• 12-Month Fixed Term, Monday to Friday role
• 38-hour work week with some flexibility and an early start option
• Lead an established and experienced optical team
• Genuine career development opportunity within a growing Brisbane network
• Supportive leadership and structured onboarding
• Work for a respected not-for-profit organisation focused on member outcomes
• Be part of a collaborative, values-driven culture that puts people first

How do I apply?

Please click APPLY NOW and submit your resume and a cover letter telling us about your experience and why you'd be a great fit for our Brisbane team.

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people who identify as LGBTQIA+. Applicants can request reasonable adjustments at any stage of the recruitment process by contacting **************************.