IT Operations Analyst

The role

• Manage internal IT support tickets and act as the primary escalation point, triaging and resolving within agreed SLAs
• Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning across the device fleet
• Administer user accounts, permissions and group-based access following least privilege principles
• Support Microsoft 365 administration and workplace collaboration tools including Teams, Slack and meeting room technology
• Build and maintain IT documentation and a knowledge base to reduce recurring issues

What you'll bring

• Experience supporting internal IT operations in a SaaS or corporate environment
• Strong Microsoft 365, Teams and Slack experience
• Experience supporting a Mac environment, with familiarity with Apple Business Manager
• Hands-on experience with endpoint management platforms such as Intune or Jamf
• Understanding of identity and access management concepts

Get in touch for more information and a Full Job description Daniel.naidoo@pra.com.au