Customer Service Specialist - Business Banking

Big Four Bank | Sydney CBD | Mon-Fri 9-5 | Hybrid after training | $38.89/hr + Super | WHV Welcome

Your new company
Ready to build your experience with one of Australia's leading banks?Hays is partnering with Commonwealth Bank to recruit multiple Business Banking Customer Service Specialists. Based in Sydney CBD, this is an opportunity to join a Big Four bank supporting business customers across Australia while gaining valuable banking and customer service experience.
Your new role
As a Business Banking Customer Service Specialist, you'll be the first point of contact for customers seeking support with their accounts and banking enquiries.You'll handle approximately 1520 inbound calls per day, helping customers find solutions, resolve issues and navigate their banking needs.Key responsibilities include:

• Managing inbound customer enquiries
• Resolving customer issues and providing solutions
• Navigating multiple systems to access customer information
• Delivering exceptional customer service in every interaction
• Working collaboratively within a structured team environment

What you'll need to succeed

Previous customer service experience is essential Strong communication skills and professional phone manner Ability to manage a high volume of customer interactions Resilience, adaptability and a customer-first mindset Confidence learning new systems and processes Strong attention to detail

What you'll get in return

• $38.89 per hour plus superannuation
• Contract through to December 2026
• Monday-Friday roster with consistent 9:00am-5:00pm working hours
• Comprehensive full-time training program
• Hybrid working arrangements once reaching competency
• Supportive team culture with ongoing coaching and development
• Experience within a leading Big Four Australian bank
• Valuable banking and customer service experience that can open future career opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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