Collections Specialist Field Based

Field Based Collections Specialist

Your new company
An established and growing organisation within the financial services sector is seeking motivated and customer-focused professionals to join its field collections team. With a strong reputation for delivering practical solutions and positive customer outcomes, the business offers a supportive culture, ongoing development opportunities, and excellent earning potential.

Your new role
This is a field-based position where you'll spend much of your time meeting customers face-to-face, building relationships, and helping achieve positive outcomes. You will operate autonomously while being supported by an experienced and collaborative team.
Key responsibilities include:

• Meeting customers in person and conducting follow-up discussions via phone
• Negotiating and establishing sustainable repayment arrangements
• Building rapport and maintaining professional customer relationships
• Monitoring payment arrangements and managing follow-up activities
• Maintaining accurate records and ensuring compliance with internal policies and procedures
• Managing your own schedule and travel requirements
• Travelling nationally as required (once every 5 weeks)

What you'll need to succeed

• Exceptional communication and interpersonal skills
• The ability to confidently manage difficult or sensitive conversations
• Strong negotiation and problem-solving capabilities
• A resilient, self-motivated, and results-driven approach
• Experience in collections, customer service, sales, field-based roles, or account management is highly regarded
• Strong organisational and time management skills
• Basic proficiency using mobile technology and email systems

Essential requirements:

• Full Australian Driver's Licence
• Background checks will be conducted
• Australian Citizenship or Permanent Residency
• Ability to work a 47-hour week
• Ability to travel interstate for approximately one week per month

What you'll get in return

• Competitive salary of $88,500 + Super
• Commission structure with excellent earning potential (OTE 150,000)
• Fully maintained company vehicle
• Comprehensive training and ongoing support
• Genuine career progression opportunities within a growing business
• Dynamic and supportive team environment
• The opportunity to make a positive impact while building a rewarding career

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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