Service Manager

As a Service Manager, you will oversee the day-to-day operations of our service department, manage staff, and ensure excellent service for both retail customers and pool service clients. You will play a key role in driving sales, maintaining high operational standards, and supporting our team of pool technicians.

This is a full-time position based in Doncaster East.

Key Responsibilities

Pool Service Coordination

• Schedule and coordinate pool service jobs with technicians.
• Ensure service work is completed efficiently and to a high standard.
• Communicate with customers regarding service visits and outcomes.

Customer Service

• Deliver exceptional customer service and build strong relationships with customers.
• Assist customers with pool and spa water testing and chemical recommendations.
• Handle enquiries, service bookings, and customer concerns professionally.

Team Leadership

• Lead, train, and support retail staff and pool service technicians.
• Manage staff rosters and allocate daily tasks.
• Foster a positive team culture focused on service and teamwork.

Store Operations

• Manage daily store operations to ensure smooth and efficient service.
• Maintain high standards of store presentation, merchandising, and cleanliness.
• Manage stock levels including ordering, receiving, and inventory control.
• Oversee POS transactions, cash handling, and end-of-day reconciliation.
• Monitor store performance and help achieve sales and service targets.

Sales & Business Growth

• Drive retail sales across pool chemicals, equipment, and accessories.
• Identify opportunities to promote pool servicing, maintenance programs, and equipment upgrades.
• Support local marketing initiatives and in-store promotions.

Safety & Compliance

• Ensure safe handling and storage of pool chemicals.
• Maintain workplace health and safety standards.
• Follow company procedures and franchise guidelines.

• Previous retail management or store management experience
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Ability to manage operations, scheduling, and stock control
• Sales-driven with a focus on customer satisfaction
• Ability to work in a fast-paced and hands-on environment
• Pool industry experience is highly regarded but not essential (training provided)