Senior Braze Consultant

We’re looking for a Senior MarTech consultant with hands-on experience across Braze or a comparable customer engagement platform. You’ll work directly with clients to design and deliver lifecycle journeys, campaigns and cross-channel engagement experiences, combining strong MarTech capability with customer and marketing thinking.
  
About the Role

Working across a variety of client engagements, you’ll translate lifecycle marketing and customer experience requirements into practical platform solutions.

This is a hands-on consulting role spanning journey orchestration, personalisation, segmentation, experimentation and campaign optimisation, while partnering closely with marketing, data, product and engineering teams.
  
What You’ll Do

• Design and configure customer journeys and campaigns within Braze or similar platforms
• Build cross-channel lifecycle experiences across email, push, in-app, SMS and web
• Develop audiences, segmentation, triggers, decision paths and personalised content
• Translate lifecycle and customer engagement strategies into scalable platform solutions
• Support customer data, event and attribute integrations to enable activation and personalisation
• Test and optimise journeys, campaigns and customer engagement use cases
• Use performance insights to identify opportunities for experimentation and optimisation
• Facilitate client workshops covering journeys, lifecycle strategy, personalisation and channel activation
• Work across marketing, CRM, product, analytics, data and engineering teams

  
What You’ll Bring

• 4+ years’ experience across CRM, lifecycle marketing, customer engagement, MarTech or marketing automation
• Hands-on experience with Braze highly regarded, or another enterprise customer engagement platform
• Strong experience building and delivering multi-channel customer journeys and campaigns
• Understanding of segmentation, personalisation, journey orchestration and experimentation
• Familiarity with customer events, attributes, APIs, SDKs, webhooks and integration concepts
• Strong stakeholder management and workshop facilitation skills
• Ability to work comfortably across both marketing and technical teams
• Consulting or client-facing experience will be highly regarded  

This is open to candidates in Melbourne or Sydney.
  
This is a great opportunity for someone who enjoys being hands-on in the technology while still working closely with clients on customer engagement and lifecycle strategy.