Senior Customer Experience Officer (38 hours)

• Established Local Government looking for a Senior Customer Experience Officer

About Our Client

This role is within the public sector and is located in Rhodes.

Job Description

• Provide exceptional customer service across various communication channels, including phone, email and in-person interactions.
• Address and resolve customer enquiries promptly and professionally.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with internal departments to ensure seamless service delivery.
• Identify and escalate issues or complaints to the appropriate team or manager.
• Assist in improving processes and systems to enhance customer experience.
• Support the team in achieving service level agreements and performance targets.
• Provide training or guidance to junior team members as needed.

The Successful Applicant

A successful Senior Customer Experience Officer should have:

• Strong customer service skills with a focus on delivering positive outcomes.
• Experience in handling customer enquiries in a professional setting.
• Proficiency in using customer relationship management (CRM) systems.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team and independently.
• Attention to detail and strong organisational skills.
• Problem-solving abilities to address and resolve customer concerns.
• Current class "C" driver's license
• Working with Children Check or willingness to obtain one
• Current First Aid & CPR training
• Fluency in Mandarin or Korean
• Experience working within local government or a similarly regulated environment.
• Exposure to finance administration.

What's on Offer

• Temporary position providing valuable experience in the public sector.

If you have receptionist experience, are comfortable working within a busy, front facing enviornment and are immediately available. Please apply as soon as possible, or feel free to send an updated version of your CV to lorenadefreitas@michaelpage.com.au