Warranty & Credits Officer

• 5 days on-site role - parking provided

About Our Client

This is a varied position focused on the processing and management of warranty claims, credits, reconciliations and service-related transactions. Working closely with both internal stakeholders and external service providers, you'll play a key role in ensuring claims and credits are accurately processed, followed through to completion, and resolved within agreed time frames.

Job Description

• Process warranty claims, credits and supporting documentation
• Follow up outstanding claims and credits through to resolution
• Investigate discrepancies and liaise with stakeholders to ensure prompt outcomes
• Process and monitor service agent invoices and payments
• Prepare reporting and administrative documentation as required
• Support external service providers and internal teams with claims-related enquiries

The Successful Applicant

• Strong attention to detail and a high level of accuracy
• A process-driven mindset with excellent follow-through
• Experience working with ERP systems (Dynamics or Business Central highly regarded)
• Strong communication and stakeholder management skills
• A proactive attitude and willingness to roll up your sleeves

What's on Offer

• Diverse role with a mix of claims, credits and stakeholder management responsibilities
• Supportive team environment with strong tenure
• Secure, full-time opportunity