Customer Success Consultant

• Location: Perth, Western Australia
• Type: Permanent
• Job #18649
• Salary: A$90,000

About the Role 

Our client is looking for a Customer Success Consultant to join their growing organisation. You’ll own a defined territory, spend meaningful time onsite with customers, and play a key role in improving school outcomes through strong relationships, practical guidance and proactive support. 

Key Responsibilities  

• Own and grow relationships with a portfolio of customers across your territory  

• Deliver onsite visits, workshops and stakeholder sessions to support product adoption  

• Guide customers through best-practice usage and help solve workflow challenges  

• Identify risks and intervene with practical solutions  

• Work closely with internal teams (support, product, leadership) to advocate for customer needs  

• Maintain strong account rhythm: planning, follow-ups, and outcome tracking  

Skills & Experience   

• A highly engaging communicator who builds trust quickly (in person and on the phone)  

• Experience in Customer Success, Account Management, Implementation, Training, or Client Services (SaaS/tech exposure ideal)  

• Comfortable presenting, training, and facilitating sessions with diverse stakeholders  

• Strong organisation skills and the ability to manage a territory-based schedule  

• Comfortable with regular travel (including multi-day trips; up to 3 nights away at a time)  

• Ability to work in environments involving children/schools (background checks may apply)  

This role requires someone who is confident dealing with people, has excellent problem solving skills, and thrives on being “in the field” rather than behind a desk. If you are interested in learning more about this position apply or email jack@exclaim-it.com.au