Contract Administrator

GLOBAL CSA

Contract Administrator

Full time, $80,000 + superannuation

Global CSA is a trusted provider of professional cleaning and facility services, delivering high-quality solutions across the hospitality and commercial sectors. We pride ourselves on our people, our commitment to safety and service excellence, and our ability to build strong, long-term partnerships with our clients. As we continue to grow, we’re looking for passionate people who take pride in their work and want to be part of a supportive, professional team.

This excellent opportunity will be offered on a Permanent Full-Time basis at 38 hours a week.

The successful candidate must have:

• Diploma or higher qualification in a related field
• Minimum of 1 year of work experience
• The right to work in Australia
• Good English skills
• Team management skills
• Ability to work in a fast-paced environment
• Strong time management skills

Responsibilities include:

• Developing, reviewing, and negotiating contract variations to ensure cleaning service agreements accurately reflected operational needs, site-specific requirements, and evolving client expectations.
• Responding to inquiries and resolving issues related to contracted cleaning services, often acting as the key liaison between operations teams, suppliers, clients and management to ensure prompt and effective resolution.
• Managing all paperwork and documentation associated with contracted cleaning services.
• Negotiating with internal stakeholders, clients and contractor partners to ensure compliance with contract terms and delivery of high-quality, agreed cleaning service standards.
• Analysing risks associated with contract terms, including service delivery risks, compliance obligations, and financial exposure, and providing timely advice to management.
• Remaining up-to-date with industry standards and legislative changes, particularly those relating to labour laws, WHS obligations, and Modern Award compliance, and coordinating with the Human Resources department where required.
• Interpreting and explaining contract obligations to stakeholders, ensuring clarity of service standards, KPIs, escalation pathways and policy requirements.
• Building and maintaining strong supplier and client relationships, ensuring contractors and internal team deliver consistent quality, met agreed performance metrics, and adhered to safety, compliance and service standards.
• Negotiating mid-contract variations to ensure practical, balanced and commercially sound outcomes for both the business and the client
• Identifying opportunities to reduce risk and maximise value from cleaning service agreements, including cost efficiencies, improved reporting, and enhanced service delivery models.

Desirable skills:

• Excellent communication skills
• Exception organisation skills
• Outstanding interpersonal skills
• Pay attention to details
• Time management skills
• Teamwork

The benefits:

• Professional growth
• A friendly team environment with a great community care spirit

Location: Hoppers Crossing, VIC 3029