AO3 Customer Service Officer

Brisbane CBD | Contract until 31 December 2026 | Queensland Government

Your new company
Hays has partnered with a large Queensland Government department to appoint an experienced AO3 Customer Service Officer. This team provides essential corporate systems and payroll support across a complex, statewide operating environment.
Your new role
Working within a high-volume service desk and contact centre, you will provide responsive customer and systems support to internal users. Your responsibilities will include:

• Managing enquiries received by phone and email
• Completing user access administration and identity verification
• Assessing, prioritising and escalating customer requests
• Recording incidents and requests
• Liaising with payroll and rostering users to resolve enquiries
• Providing clear updates on incidents and service requests
• Maintaining accurate records and activity reports
• Meeting service standards, performance targets and deadlines
• Supporting continuous improvement and customer satisfaction

What you'll need to succeed
To be successful, you will demonstrate:

• Experience managing high volumes of inbound enquiries
• Customer service, contact centre or help desk experience
• Strong written and verbal communication skills
• The ability to gather information and explain complex matters clearly
• Excellent accuracy, organisation and attention to detail
• The ability to meet deadlines in a fast-paced team environment
• A strong commitment to delivering quality customer service

  Experience with payroll, rostering, user access administration or service management systems will be highly regarded.

What you'll get in return

• Contract through to 27 December 2026
• Brisbane CBD location
• Opportunity to support essential government services
• Collaborative, customer-focused team environment
• Valuable experience within a large and complex organisation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3015386