Organisational and Methods Analyst

Position: Organisational and Methods Analyst

Position Type: Full-Time

Salary: $80,000 plus superannuation per annum

Location: Glebe NSW 2037

Our client is seeking an Organisational and Methods Analyst to join their team in Glebe, New South Wales.

Key Duties and Responsibilities:

• Helping develop goals, strategies and plans to improve customer experience and satisfaction and make better use of the organisation’s resources and capabilities.
• Identifying business gaps and opportunities using continuous improvement and change management methods.
• Reviewing and assessing existing systems, capabilities and organisational structures.
• Recommending practical solutions to organisational problems based on identified gaps.
• Preparing proposals to improve processes, workflows and job responsibilities and support innovation.
• Helping implement approved recommendations.
• Coaching and mentoring individuals and teams to develop specific skills and capabilities.

Business Analysis & Process Improvement

• Analyse existing business processes, workflows, and operational practices.
• Identify inefficiencies, gaps, and opportunities for improvement.
• Develop practical recommendations to improve productivity, consistency, and efficiency.
• Assist with implementing and monitoring improved processes and systems.
• Map and document workflows, procedures, and business processes.

Documentation & Organisational Support

• Prepare and maintain policies, procedures, process documents, and operational guides.
• Organise business information and maintain accurate records and documentation.
• Prepare reports, presentations, process maps, and business improvement materials.
• Support the development and maintenance of internal systems and operational frameworks.

Reporting & Business Insights

• Collect, organise, and analyse business and operational information.
• Prepare regular reports and summaries for management.
• Track KPIs, operational metrics, and project progress.
• Conduct research and gather information to support business decisions.
• Identify trends and provide practical insights based on available data.

Project & Operational Support

• Assist with business improvement, systems, and operational projects.
• Coordinate tasks and follow up on project deliverables and deadlines.
• Work with stakeholders to understand business requirements.
• Support the implementation of new processes, systems, and initiatives.
• Assist with other operational and analytical tasks as required.

Requirements:

• Relevant degree in Business, Management, Commerce, Economics, Operations, or a related field.
• Proven experience in business analysis, management analysis, process improvement, operations, project coordination, or a similar role.
• Strong analytical and problem-solving skills.
• Excellent written and verbal English communication skills.
• Strong attention to detail and ability to work with complex information.
• Excellent organisation and time-management skills.
• Ability to document processes clearly and professionally.
• Strong Microsoft Office / Google Workspace skills, particularly Excel or Google Sheets.
• Ability to manage multiple priorities and meet deadlines.
• A proactive mindset with the ability to identify issues and suggest practical solutions.
• Willingness to learn and use AI tools to improve business processes and productivity.

Bonus Points

• Experience with business process mapping or continuous improvement.
• Familiarity with project management or workflow management tools.
• Experience with CRM, ERP, or other business management systems.
• Experience with data analysis, reporting, or dashboard creation.
• Experience working within professional services or a fast-growing business.
• Experience using AI tools for research, analysis, documentation, or workflow automation.