IT Service Support SME

IT Service Support SME, Microsoft Tech Stack, $95,000 + Super

Your new roleAs an IT Service Support Specialist, youll provide Level 1 and Level 2 support across hardware, software, networks, Microsoft 365 and Azure. Youll manage incidents and service requests, support user access and device setup, maintain IT assets, and work with internal technology teams and vendors to resolve issues efficiently. The role includes participation in an after-hours on-call roster.
What youll need to succeedYoull have 24 years experience in a service desk or technical support role, along with:

• Strong hardware, software and network troubleshooting skills
• Experience supporting Microsoft 365 and Azure
• Knowledge of ITSM tools and incident management
• Excellent customer service and communication skills
• A proactive approach and the ability to manage competing priorities
• Flexibility to participate in an on-call roster
• ITIL, CompTIA or Microsoft certifications will be highly regarded.

What youll get in returnYoull join a collaborative IT team, gain exposure to a broad technology environment and have the opportunity to develop your technical skills within an established organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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