Service Scheduler

Industry Leader seeks experienced scheduler and service coordinator to join their team

Join a Global Leader. Keep Customers Moving.
The Opportunity
As the key link between customers, service technicians, and internal stakeholders, you play a vital role in delivering exceptional service experiences. You'll be responsible for coordinating field service activities, scheduling technicians, managing customer enquiries, and ensuring all service work is completed efficiently and professionally.This is an ideal opportunity for someone who enjoys problem-solving, building relationships, and being at the centre of a busy service operation.
What You'll Be Doing

• Coordinating service bookings and technician schedules
• Managing customer enquiries and service requests
• Liaising with technicians, customers, and internal departments
• Monitoring job progress and ensuring timely completion
• Assisting with quoting, invoicing, and service documentation
• Managing service records and maintaining accurate system data
• Prioritising urgent breakdowns and responding to customer needs
• Supporting continuous improvement initiatives within the service team

What We're Looking For

• Experience in Service Coordination, Scheduling, or Customer Service
• Strong communication and relationship-building skills
• Excellent organisational and time management abilities
• Ability to prioritise and manage multiple tasks simultaneously
• High attention to detail and problem-solving capability
• Experience working in a technical, industrial, manufacturing, trades, or service-based environment is highly regarded
• Proficiency across Microsoft Office and service management systems

What's In It For You?

• Join a highly respected global organisation
• Supportive team culture and collaborative environment
• Stable, long-term career opportunity
• Ongoing training and professional development
• Competitive salary and employee benefits

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please call Jessica.Thatcher@hays.com.au on 0386168450.
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